Policies

 

Return Policy

Introduction

At our online furniture store, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be occasions where you need to return or exchange an item. To make this process as smooth as possible, we have outlined our return policy in detail.

Return Period

• Standard Return Window: Customers have 30 days from the date of delivery to initiate a return.

• Exceptions: Custom-made or personalized items may not be eligible for returns unless they arrive damaged or defective.

Conditions for Returns

To be eligible for a return, the item must meet the following criteria:

• The product is in its original condition, with no signs of use, damage, or assembly.

• All original packaging, accessories, and documentation are included.

• Proof of purchase is provided (e.g., receipt or order confirmation).

How to Initiate a Return

1. Contact our Customer Service: Reach out to our support team through email or phone with your order details.

2. Receive a Return Authorization: Once approved, we will provide you with a return authorization number and instructions.

3. Pack and Ship the Item: Repack the product securely in its original packaging and ship it to the address provided. Return shipping costs are typically the customer's responsibility, unless the item is defective or damaged.

Refund Process

• Refunds will be issued to the original payment method within 7-10 business days after the returned item has been inspected and approved.

• In cases where return shipping fees apply, the amount will be deducted from your refund.

Exchanges

We offer exchanges for items that arrive damaged, defective, or incorrect. Please initiate the exchange process within the same 30-day window by contacting our customer service.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Custom or personalized furniture

• Items marked "final sale" or "non-returnable"

Additional Information

For international orders, the return policy may vary. Customers are advised to read our international shipping and return guidelines or contact us for more details.

Conclusion

We are committed to ensuring that our customers have a positive shopping experience. If you have any questions or concerns about our return policy, please do not hesitate to contact us.